FAQ
What is your return policy?
Due to the personalization of each order, returns are not accepted. However, if you're not fully satisfied with your purchase, please reach out - I'm committed to your satisfaction.
Can you remove your logo from an item I ordered?
The Honey Bespoke logo is important in helping me build my business, and to recognize the hard work I've put into each design, therefore, I don't remove it from any design.
Do you ship internationally?
Unfortunately, I do not ship internationally, no exceptions made. I'm happy to ship your item to a US address, and you may have someone ship from that location to an international location.
Do you provide a proof?
Proofs are provided with all orders. For a proof prior to a an order being placed, there is a $20 fee. If you proceed with an order, the $20 will be deducted from your total using a checkout code.
I like a design in your shop, but my photo is an orientation that doesn't match, can you help with this?
Absolutely! You like a card that is horizontal, but your photo doesn't work well with this. I'll take this same design, and change it to a vertical style, so your photo will fit appropriately!
What happens if I don't confirm my proof?
After you place an order, I’ll send a proof. We'll perfect the design together. If I don't hear back within three business days, print the design if it's simple, if it's a more detailed design, I will not print until I hear from you. Please check your messages/email within 72 hours to confirm your proof.
My order arrived late, what now?
Once your order has shipped, unfortunately, it is out of my control. There are times when there are hiccups with UPS and USPS (especially during the holiday season), but I'm unable to control this. I track every order that is placed, and will get in touch with you if I notice there's a problem, and will do my best to figure out a solution to help.
There is a problem with my order, what now?
If the error is on my end after you've approved your proof—such as a requested change not made or a final product that doesn't match the proof—I will redo and reprint your design, and have it shipped priority, or you will have the option of a full refund. However, if the printed design matches the approved proof, I cannot offer a refund. Nevertheless, I'm committed to working with you to find a solution.